Thank you again to all our patients for your patience and understanding at this difficult time.
As you will expect we have had to make changes to our booking structure as we are now not able to see as many patients per day.
This is due to following the recent guidance to ensure the safety of our patients and our staff.
We are now needing to have fallow time between appointments times, which means leaving the surgery empty for aerosol droplets to settle as well as extra cleaning.
If you have an appointment booked with us, please be aware we may have to contact you to rearrange or cancel. We are truly sorry for the inconvenience this may cause.
Please be reassured we are here for you if you have a dental emergency or any queries. Please contact our reception team and they will be happy to help.
To all our Patients,
We hope you are in a good health and staying positive in these difficult times.
As you are all aware, dental practices can now consider opening for dental care and would like to inform you all that we will be opening our doors to patients from next week.
All of us at Brighton villa , are very happy, excited but very concerned at the same time.
Dentistry may never be the same again and we will all have to get used to "a new normality". We would like to reassure you that we have been working extremely hard to get ready for our reopening and are committed as always to your safety. Our goal is to help and support our patients and delivering the best dental care as well as continuing to keep the highest standards of infection control procedures.
We are following all guidelines ,keeping up to date with all procedures and are introducing them into the practice.
From next week we will open the door for those of our patients who have been waiting for emergency treatments.
Initially we are planning to open one surgery and hoping to then opening a second surgery the following week.
It is going to take us a while to start any routine appointments at present and we thank you all for your patience and understanding in these difficulty times.
To protect our patients and staff we will need to manage our appointments in a different way , so we are kindly asking our patients to follow our strict protocol. We have purchased and awaiting on advanced personal protective equipment and have invested in some of the highest quality equipment for our patients safety and comfort. Once this arrives, we will be able to offer you a wider range of treatments. We will keep you posted and updating.
Please see below the patient Journey explaining the process when offered and attending an appointment at the practice.
Please do not worry if you find it challenging or stressful, if you call our lovely receptionists they will take you through this journey if needed.
In the meantime , please do not hesitate to give us a call if you need an advise, help or if you just missed our team. Our dentists, hygienist and nurses can`t wait to see your friendly faces again.
Thank you all for your continuous support, loyalty and all the kind messages we have been receiving from you.
Our Patient Journey
Before your appointment.
You will be contacted the day before or the morning of your appointment by one of our team. You will be asked a series of health questions and asked to update your medical history.
We may ask for payment for the appointment over the phone to minimise time spent in the reception area.
Please note you may not be seen by your regular dentist.
Before you leave home
In order to minimise unnecessary contact. Please may we ask, if possible that you to go to the lavatory and brush your teeth before you attend the practice.
Please can you bring with you your own pen as some forms may need to be signed and Please ensure to bring your mobile with you. If you do not have a mobile please inform us and alternative arrangements will be made.
Please ensure that you arrive for your appointment on time.
When you arrive for your appointment
The doors to the practice will be locked. So you will be advised to call the practice (a number will be given to you when we call before your appointment) to let us know you have arrived. We ask that you either stay in your car or if walking to the practice please social distance yourself from the practice door. Please come to your appointment alone unless you are in need of support due vulnerability or bringing a child.
We would please ask that you do not bring to many belongings with you to the practice only essentials.
Before you enter the practice, you will be greeted by one of our nurses (social distancing in place) and they need to take your temperature and ask you some pre-assessment questions. Taking your temperature is to ensure you do not have a fever. Unfortunately if your temperature is above 37.5 degrees centigrade or if you have signs of COVID 19 we will have to rearrange your appointment for the safety of our team.
Entering the practice
Once you have been invited into the practice by one of our nurses you asked to sanitise your hands.
You will be asked to enter the waiting area, where one of our nurses will instruct you in how to place a mask on correctly and to put on gloves. You will be given a plastic bag, which you will need to keep and take with you into the surgery.
You may be asked to sign a form.
In the surgery
You will be escorted to the surgery by a nurse. Once you enter the surgery you will be asked to leave all belongings in a designated clear lidded box.
The dentist and the nurse will be wearing extra personal protective equipment as they cannot adhere to recommended social distancing. This is to protect both yourself and them.
You will be asked to take a seat onto the dental chair and to remove your mask and place into the plastic bag provided. Once your appointment is over you will be asked to remove your gloves and give to the nurse for disposal. You will be asked to wash your hands and replace your mask. Please hand the plastic bag and to the nurse for disposal. As always the surgery is thoroughly cleaned and disinfected between each patient.
Exiting the surgery
Remember to collect your personal belongings before you leave the surgery.
One of our nurses will meet you outside the surgery and escort you to the front door.
Then they will ask you to remove you mask and place in the bin provided.
You may notice changes in the Reception and the surgery
Your dentist and nurse will be wearing additional personal protective equipment.
You may be asked to swill your mouth with a mouthwash before your dental procedure.
There will be social distancing markers on the floors and throughout the practice.
Our receptionists will be behind a clear screen, this is for the safety of both yourself and the receptionist.
There will be only one patient in the waiting room at one time.
This Journey may change due to circumstances and will be updated accordingly